Returning & exchanging online orders

Return process

• Enter the email address and postal code associated with the delivery address.
• Select the product you would like to return.
• Choose between an exchange (free return label) or a refund (return shipping costs at your own expense).
• Create your shipping label through the portal, print it, and attach it to the parcel, or use the QR code (if available).
• Print your packing slip / return form and include it in your parcel. You can find your packing slip / return form in your account, in an email received from us, and/or inside your parcel.
• Drop off your parcel with the carrier indicated on the shipping label.

Return Policy 

• Online order number is required for all returns and exchanges
• In-store purchases must be returned to the original retailer
• Refunds are issued for returns made within 30 days of delivery, to the original payment method for the amount originally paid. 
• Refunds are submitted immediately and typically take up to 5-10 days to process
• Only unworn and unaltered items with all tags attached are accepted
• Exchanges must be of equal or greater value, or settled via refund or additional charge
• Pig & Hen reserves the right to refuse returns or exchanges in case of abuse, limited to twice per customer
• If a free gift was included and you request a refund, the gift must also be returned
• If not returned, the value of the gift will be deducted from your refund
• For exchanges, you may keep the free gift

In-store purchases must be returned to the point of purchase. Items bought in-store cannot be returned by mail to Pig & Hen, and cannot be processed at our warehouse.